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Troubleshooting

Start from the visible symptom and current state before making changes.

When something fails, first identify what is currently wrong, not only the last operation that failed.

In this section

Site unavailableDiagnose a Site that is not serving normally.TLS problemsResolve certificate issuance or HTTPS activation failures.SFTP problemsResolve key-file, username and authentication errors in SFTP clients.Backup and restore problemsResolve missing schedules, destination errors and restore interlocks.Control update problemsRecover from an interrupted or failed Control update without replacing files manually.

A useful order is:

  1. Open the affected Site or server workspace.
  2. Check Health and current state.
  3. Check Attention for unresolved conditions.
  4. Check Convergence for drift or repair activity.
  5. Open the most relevant recent Activity operation.
  6. Review the Site/server logs exposed by Control.
  7. Correct the specific cause and retry the supported action.

Use the guides below for common Site, TLS, SFTP, backup and Control-update problems.