Mail delivery problems

A successful Form or password-reset request does not guarantee that the message has reached the recipient. Check the Micro CMS mail path first, then the mail provider.

Check the test message

Open System → Mail Settings and send a test message to an address you can check. Confirm the sender address and SMTP details are saved correctly.

Check Background Jobs

If the message is queued or failed, open Background Jobs. Retry only after correcting the visible mail error.

Check spam and provider logs

If Micro CMS reports successful delivery to the SMTP service but the message is not in the inbox, check spam/junk and the provider's delivery log. Sender-domain DNS or reputation can affect what happens after the message leaves Micro CMS.

Test the actual feature

Once the basic test works, repeat the real Forgot Password, Form or subscription flow. This confirms both the mail setup and the feature-specific template/action.